Trengo & Moonly: the start of a better customer journey

Struggling to keep every customer conversation in sync?

Your support team is working at full speed. Customer questions come in via email, phone, chat or WhatsApp. The team is constantly switching between screens and systems: the CRM is open, the ERP is being consulted, and the PMS needs updating. Yet, true overview is missing. Precious time is lost, personal service suffers, and workplace satisfaction declines.

Great customer contact starts with a single cockpit, not with islands of scattered information.

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What is Trengo?

Trengo is the omnichannel communication platform for organizations that want to make a difference in customer support. It brings together email, phone, chat, WhatsApp, social messaging and more in one clear overview. Teams work faster and smarter, customer conversations are managed seamlessly, and automation boosts service to the next level. Trengo gives you full control over all customer communication, but it can mean much more for your organization.

Why did Moonly partner with Trengo?

At Moonly, we are always curious about how digital innovation can truly benefit clients. Across ambitious organizations, we noticed a recurring need:
They want to use Trengo as the central hub for customer contact, but their own business software, whether that is a CRM, ERP or PMS, is where vital data, processes and history actually live.

A gap existed. That is where our partnership with Trengo was born. Our custom integrations build that bridge. We make sure Trengo is not just another tool beside your CRM, ERP or PMS, but the platform that brings it all together. This turns customer communication into the beating heart of your organization.

The Moonly approach: integration where it matters

We believe one central system for customer contact is essential, but only with the right integrations does true impact happen. That is where we shine.

Moonly crafts the integration layer on top of Trengo:

• Staff instantly see all CRM, ERP or PMS data right in Trengo, no more switching systems
• Automate workflows and customer journeys based on your own business software’s status
• Any system, any wish: we build everything to measure, ensuring your communications flow perfectly with your processes

What’s possible with a custom integration?

A tailor-made Trengo integration opens up endless possibilities, regardless of which CRM, ERP, or PMS your organization relies on. Consider these practical options:

• Instant customer data at your fingertips:
  Whenever a message or support ticket enters Trengo, the integration automatically retrieves all relevant customer details, project statuses, and financial information directly from your CRM, ERP, or PMS. The system recognizes the sender by email, phone number, or other identifiers and brings up the right profile.
• Smart sidebar widgets in Trengo:
  We develop a custom widget that lives in Trengo’s sidebar. Your support team can instantly see all essential customer or project information during any conversation, making it easier to help customers quickly and accurately.
• Automatic profile creation and enrichment:
  Trengo can automatically create new profiles or enrich existing ones based on data from your connected systems. This enables you to design efficient flowbots or send timely automated updates that fit every step of the customer journey.
• Quick navigation to your core business systems:
  The widget provides dynamic links, so your team can go straight from a Trengo conversation to the relevant customer or project profile in your CRM, ERP, or PMS. This makes it easy to consult contracts, orders, service histories, or any other critical records right when you need them.

With Moonly’s approach, these features aren’t just possible, they become your new standard for seamless, efficient, and customer-focused communication.

The Moonly mission: connected innovation for every organization

Trengo is the platform that unites communications. Moonly makes it truly meaningful by connecting Trengo to what makes your organization unique.
Together, we shape the future of customer interaction: efficient, scalable and personal.
And the best part? We are only satisfied when your organization makes a real difference, every day.

Ready to see what is possible for your team? We would love to explore your processes and ambitions, without obligation.

Discover how Trengo becomes the very heart of your organization, powered by Moonly’s integration expertise.

With Moonly, Trengo is not the end point. It is the launchpad for your digital universe.

Want to know more about the options for your organization? Get in touch with us