Leisure
Booking Experts
Trengo

Highlighted heading

EuroParcs connected Booking Experts to Trengo, giving service teams direct access to reservation information during every conversation.

50+

holiday parks

14.000

holiday homes

800.000+

guests per year

EuroParcs

EuroParcs is a European holiday park operator, with locations across the Benelux and Austria. Across more than fifty parks, they welcome hundreds of thousands of guests every year. Behind every holiday is an organisation where reservations, enquiries and service come together. Hospitality is not an extra. It is the foundation.

Leisure
Europe
Holiday parks

Two new systems needed to become one workflow

EuroParcs introduced Booking Experts for reservation and content management, and Trengo for guest communication. The next step was making sure those systems would not operate separately, but support each other at the right moment. This would bring guest communication and reservation information closer together across all parks.

One context for every conversation

Relevant reservation information needed to be available when a guest gets in touch.

A consistent way of working

With more than fifty parks, the integration needed to work consistently for every team.

Up-to-date information, without detours

Data from Booking Experts needed to be available in Trengo in a practical, useful way.

Ready for daily use

The integration needed to run reliably within an organisation handling a high volume of contact moments.

Booking Experts and Trengo in

EuroParcs’ needs and day-to-day workflows were the starting point for a custom API integration between Booking Experts and Trengo. The integration brings relevant reservation information into the environment where service teams communicate with guests and property owners. This way, the systems support the daily workflow instead of operating separately.

Connected to Booking Experts

Reservation data from Booking Experts is linked to conversations in Trengo.

Context inside Trengo

Service teams have relevant information available in the same environment where they communicate.

Real-time data exchange

The integration exchanges data between both systems, keeping information up to date.

Ongoing maintenance

The integration is maintained to ensure it continues to run reliably and can grow with the organisation.

From searching to helping straight away

EuroParcs’ needs and day-to-day workflows were the starting point for a custom API integration between Booking Experts and Trengo. The integration brings relevant reservation information into the environment where service teams communicate with guests and property owners. This way, the systems support the daily workflow instead of operating separately.

Within weeks

live
The integration went live within weeks and became part of the daily workflow.

Thousands

of interactions a day
The integration supports thousands of contact moments every day.

50+

holiday parks
The solution supports an organisation with more than fifty holiday parks.

Does your company grow faster than your tech can handle?

Then this might be for you. The question remains: how long will you wait?

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