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12 weeks
30%
35,000+
The seamless customer journey of Solar Concept
Solar Concept helps homeowners and businesses become more sustainable with solar panels, home batteries, charging stations and smart electrical systems. Founded in Schaijk in 2011, the company has grown into one of the larger installers in the Netherlands. With that growth came more customer questions, documents and process steps. A personal customer journey needs more than separate emails and phone calls.
A sustainability journey needed one clear starting point
Customers received quotes, updates and documents through different channels. That made it difficult to see where they were in the process and what still needed to happen. For the team, recurring questions and manual steps also created unnecessary work.
Communication was scattered
Limited progress visibility
Paperwork caused delays
Too much manual work
One customer portal for everything between quote and installation
Together with Solar Concept, we developed Mijn Solar Concept: a customer portal that makes the entire sustainability journey clear and manageable. We brought documents, progress and contact together in one environment, connected to the systems the team already uses. Customers know exactly where they stand, while the team has more room for the conversations that need real attention.
Personal customer portal
Progress and notifications
Digital signing
Connected systems
From separate follow-up to a customer journey that moves with you
Together with Solar Concept, we developed Mijn Solar Concept: a customer portal that makes the entire sustainability journey clear and manageable. We brought documents, progress and contact together in one environment, connected to the systems the team already uses. Customers know exactly where they stand, while the team has more room for the conversations that need real attention.
12 weeks
30%
35,000+
Does your company grow faster than your tech can handle?
Then this might be for you. The question remains: how long will you wait?
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