Since 2011, Solar Concept has been a true pioneer in the world of sustainable energy. Originating from Schaijk and driven by a clear mission to make the energy transition accessible, the company empowers both businesses and individuals with solar panels, home batteries, charging stations, and smart distribution boards. Today, Solar Concept ranks among the largest installers in the Netherlands – a remarkable achievement considering their humble beginnings in a small shed.

With a dedicated team of over 200 installers, more than 35,000 households made more sustainable, and a stellar customer satisfaction score of 9.5, Solar Concept consistently delivers on its promise of “always going the extra mile.” In October 2023, this growth was powerfully marked by the company’s acquisition by Essent. This not only expanded their nationwide impact but also ushered in fresh ambition: to unburden clients and partners with innovative, digital solutions that drive a sustainable tomorrow.

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The challenge for Solar Concept

With rapid growth came new challenges. How do you stay personal and keep an overview when customer inquiries, quotes, and project updates are scattered across multiple channels? Both customers and team members needed a single, central place to track, sign, and manage every aspect of their sustainability project. This sparked the desire for an intuitive, future-proof digital customer portal. The idea was simple yet powerful: by automating administrative tasks, more space and attention remain for personal interaction and genuinely thinking along with the customer’s needs.

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Shaping 'Mijn Solar Concept'

Driven by this ambition, the Solar Concept team approached Moonly. As digital copilots, we collaboratively embarked on an innovative consulting journey, uniquely tailored to their mission and ambitions. We began with a thorough analysis of user needs and internal processes, transforming these insights into a concrete development roadmap.

The goal?

A frictionless platform where Solar Concept’s (potential) customers can effortlessly track every step of their journey - from quote to installation - in a simple, fast, approachable, and efficient way. This means less fragmented communication, shorter turnaround times, more control for the customer, and a streamlined workflow for the team.

With the launch of the “Mijn Solar Concept” portal, Solar Concept stands stronger than ever as a market leader and driving force behind the energy transition. This digital foundation enables both customer experience and internal processes to keep pace with today’s and tomorrow’s ambitions.

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From vision to reality

The development of a scalable platform followed. In just twelve weeks, the customer portal was fully developed and launched. Close collaboration between the Solar Concept and Moonly teams led to a rapid result that truly aligns with Solar Concept’s ambitions. Since its launch, Mijn Solar Concept has provided the foundation for ongoing growth, automating processes and significantly elevating customer communication.

What is your moonshot?

Do you want to accelerate your organization with smart digital solutions, just like Solar Concept? Discover what Moonly can do for your mission and contact us for a cup of coffee!